On-Site Support
Hardware and software technology availability through IMAC services is an important goal. Building on those services, On-Site Support services focus on making sure that your users perform more productively when they receive user assistance at their work locations, through a combination of desk side support and hardware maintenance and repair.

Deskside Support: consulting with a user to diagnose and resolve problems, including applying emergency software fixes and detecting and eradicating viruses, supporting customer-specific applications, and providing deskside user orientation.

Hardware Maintenance: repairing and replacing individual hardware components as needed and applying preventive and predictive service.