Customer Support Help Desk
OuterNet's Support Help Desk frees your people to do more of what they are paid to do. Our services are based on a Single Point of Contact (SPOC) concept -- your first point of contact. Using a customer service data repository that provides instant access to similar problems, our technical staff can quickly analyze and resolve problems without burdening the user with time-consuming questions.

The help desk provides a single source for your companys IT issues. The problems can range from assistance, maintenance, printer problems, training, move-add-change requests, new equipment, or supplies. Desktop users receive a number and an email address for any system-related problem. Future growth will assign each user a login to the OuterNet support site to track issues, run reports and other related services. The Support Help Desk service includes:

• Problem analysis, including identifying the source of the problem
• Problem and call management, including usage assistance, hardware/software/service coordination
• Dispatching/arranging On-Site support as required for problem diagnosis and/or resolution
• Trend analysis, providing monthly management and usage reports
• Remote backup restore requests, issue tracking, and reporting